How JARA handles personal information

This Privacy Policy explains how JARA, operating the Jara service, collects, uses, stores, and shares information when businesses and their team members use our website, booking forms, products, and the AI-powered help desk.

Jara helps businesses manage customer conversations, support workflows, team accountability, and AI-assisted replies. Because the service may process customer messages and operational details, we handle that information with care and expect customers to use Jara responsibly.

We collect information you provide directly, information generated through use of the service, and limited technical information from devices and browsers.

• Account and business details, such as names, email addresses, phone numbers, company names, roles, and onboarding information.
• Customer support content, such as messages from connected channels, voice notes, order questions, internal notes, assignments, handoffs, and conversation history that your business chooses to connect to Jara.
• Usage and operational data, such as login activity, feature usage, audit trails, workflow status, timestamps, and performance metrics.
• Technical data, such as browser type, device information, IP address, approximate location, cookies, and similar identifiers used to keep the service reliable and secure.

We use information to provide, maintain, protect, and improve Jara, including its AI-assisted help desk features.

• To deliver the service, route customer conversations, organize team work, support handoffs, and provide business visibility.
• To power AI-assisted features such as draft responses, summaries, classifications, and workflow recommendations.
• To communicate about demos, onboarding, product updates, support requests, security notices, and administrative messages.
• To monitor reliability, prevent misuse, troubleshoot issues, improve product quality, and understand how businesses use Jara.
• To comply with applicable law, enforce our Terms of Service, and protect the rights, safety, and security of JARA, customers, and end users.

Jara may use AI systems to help businesses respond faster, summarize conversations, identify context, and manage customer work. AI-generated outputs can be useful but may be incomplete or inaccurate, so businesses remain responsible for reviewing and approving responses before relying on them.

Where we use third-party AI or infrastructure providers, we take reasonable steps to limit access to the information needed to provide the service and to apply appropriate confidentiality and security commitments.

We do not sell personal information. We may share information only where needed to operate Jara, comply with law, or protect legitimate interests.

• With service providers that help us host, secure, analyze, communicate, process email, provide AI functionality, or operate the service.
• With integrations your business chooses to connect, such as messaging, commerce, analytics, or customer support tools.
• With professional advisers, regulators, courts, law enforcement, or other parties where disclosure is required or appropriate under applicable law.
• As part of a business transaction, such as a merger, financing, restructuring, acquisition, or sale of assets, subject to appropriate safeguards.

We may use cookies and similar technologies to keep the website and service functional, remember preferences, improve performance, understand usage, and protect accounts. You can control cookies through your browser settings, but disabling some cookies may affect how the service works.

We keep information for as long as reasonably needed to provide the service, meet legal and accounting obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary depending on the type of information, customer configuration, and applicable law.

Businesses are responsible for deciding what customer conversation data they connect to Jara and for managing deletion or retention obligations that apply to their own customers.

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No online service can be guaranteed to be perfectly secure, so customers should also use strong account practices and limit access to authorized team members.

Depending on your location and relationship with Jara, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. If you are an end customer of a business that uses Jara, please contact that business first because it controls how your conversation data is used.

For privacy requests involving JARA-controlled information, contact us at admin@jarahq.com. We may need to verify your identity before responding.

JARA is based in Ghana. Information may be processed in Ghana and other countries where our service providers operate. Where information is transferred internationally, we use reasonable safeguards appropriate to the nature of the processing and applicable requirements.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify customers through the website, service, or other appropriate channels. The updated version will be effective when posted unless stated otherwise.

If you have questions about this Privacy Policy or how JARA handles personal information, contact us at admin@jarahq.com.