jara
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Help desk for African ecommerce teams

Give every customer the jara.

Jara gives your team one calm workspace for customer conversations, reply drafts, handoffs, and follow-ups across the channels your business uses.

Book a Walkthrough See how it works

The extra care customers remember, with your team still in control.

Jara Help Desk Live
Customer
A

Ama Boateng

Voice note transcribed and draft ready

WhatsApp · Needs approval

K

Kojo Mensah

Payment proof matched to order #4821

WhatsApp · Assigned to Sena

L

Lola A.

Sizing question from Instagram

Instagram · Draft ready

N

Naa Dzama

Restock request saved for follow-up

Website chat · Waiting on stock

2 conversations need reviewView all →

Built around your current workflow

Customer support, without the shared-phone chaos.

Jara starts where your customers already talk, then gives your team structure, control, and local context.

Shared help desk

Start with WhatsApp and keep every customer conversation in one place.

Trust modes

Use Autopilot, Copilot, or Human-only depending on the conversation.

Voice note context

Turn Twi and Pidgin audio into clear summaries your team can act on.

Keep your number

Onboard without losing the WhatsApp identity customers already know.

Team accountability

See owners, handoffs, and follow-ups without relying on one shared phone.

MoMo-aware support

Payment questions and order updates stay part of the customer thread.

The problem

What's breaking customer support.

Customer support, orders, and follow-ups are still being run from scattered chats, DMs, and shared phones.

0101

Missed messages become missed orders

Customer support, order questions, and follow-ups are still happening across busy DMs, chats, and shared phones. When nobody sees a message in time, the sale disappears with it.

Lost sales

when follow-ups slip through the cracks

0202

Scattered channels create team chaos

Too many businesses rely on a founder’s number, shared devices, social inboxes, or whoever happens to be online. Replies get duplicated, forgotten, or sent with no clear owner.

No ownership

when channels are running the whole business

0303

Voice notes and payment proofs slow everything down

Customers send Twi and Pidgin voice notes, screenshots, and MoMo confirmations. Teams waste time listening, replaying, and translating before they can even respond.

Manual triage

for every audio note and screenshot

0404

Founders have no visibility into support

When a customer complains, nobody can quickly see who replied, what was promised, or where an order got stuck. The operation runs on memory instead of systems.

No audit trail

when customers escalate or orders go wrong

How it works

The AI-powered help desk your team actually needs.

Bring conversations, context, AI assistance, and team follow-up into one help desk.

Unified Inbox

One place for customer conversations

Jara gives your team one shared help desk for customer support, order follow-up, and operational context. No more guessing which channel has the latest customer update.

  • Start with your busiest channel and grow toward one inbox across channels
  • Keep customer history, order context, notes, and handoffs in one thread
  • Stop losing context when AI and humans work on the same conversation
Jara · Team help deskToday · Shared context

24

Open

7

Awaiting review

11

Team-owned

A

Ama Boateng

WhatsApp · Voice note about delivery timing

Copilot

Sena
R

Ruth B.

WhatsApp · Refund request with payment proof

Human-only

Kojo
L

Lola A.

Instagram · Sizing question from Instagram

Autopilot

Resolved
A

Ama Boateng

WhatsApp · Order #4821 · Copilot mode

Draft ready
Hi, I sent a voice note about my delivery. Can you check it?

Voice note transcription

Twi: "I need to know if the red size 40 is still coming today and whether I should send the balance now."

Jara draft

Hi Ama, yes, the red size 40 is still scheduled for today. Delivery is expected before 4pm, and you can send the remaining balance by MoMo once the rider confirms dispatch.

Approved by Sena with delivery note added.
Copilot mode · Human approved · Summary saved to the thread

AI Teammate

AI that works with your team, not around it

Jara helps your team move faster on the repetitive work while keeping humans close to the moments that affect trust, payments, and customer experience.

  • Transcribes Twi and Pidgin voice notes into usable context
  • Drafts replies, summaries, and follow-ups in your brand voice
  • Escalates edge cases with a clean summary instead of starting from scratch

Trust & Control

AI trust modes with real accountability

Jara is not a black box. You decide where AI can act on its own, where it should assist, and where only humans should reply.

  • Choose where AI can act automatically and where humans stay in charge
  • Track who replied, approved, reassigned, or closed every conversation
  • Give founders visibility without forcing the whole team onto one phone

Autopilot

Trust mode

Jara sends the reply when the workflow is clear and confidence is high.

Copilot

Trust mode

Jara drafts the response, summary, or next step for your team to approve.

Human-only

Trust mode

AI assists in the background, but only your team can send the final reply.

Every action leaves a trail

Approvals, handoffs, assignments, notes, and resolutions stay visible so founders know exactly what happened in every conversation.

The name

What does jara mean?

In markets across West Africa, when you buy a tomato from your regular vendor, she'll often drop one more in the bag. No charge. No big deal.

That little extra is called jara. The bonus handful of rice. The extra plantain. A small, generous gesture that says: I see you. I'm glad you're back.

It's the original loyalty program. And it works because it's personal.

We named the product Jara because that's what we're building — a way for every online shop to give every single customer that same extra care. At scale. Automatically. Without losing the warmth.

Pricing

Built for African commerce teams.

Honest pricing in your currency. No surprise dollar bills.

Starter

For shops moving from scattered customer chats into a real help desk.

GHC 99/month
  • Shared customer inbox
  • AI drafts and conversation summaries
  • Twi and Pidgin voice note transcription
  • Guided channel onboarding
  • Basic visibility across conversations
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Pro

For growing teams that need accountability, approvals, and faster handoffs.

GHC 499/month
  • Everything in Starter
  • Autopilot, Copilot, and Human-only modes
  • Multi-staff assignments and handoffs
  • Analytics and audit trail
  • Priority onboarding support
Book a Walkthrough

Scale

For high-volume brands rolling out deeper workflows and more channels.

Soon
Coming soon
  • Everything in Pro
  • Additional channel rollout
  • Advanced workflow customization
  • Dedicated success support
  • Deeper integrations and controls
Coming soon

Customer stories

Shops that gave customers the jara.

1 help desk

for customer conversations and handoffs

"Before Jara, customer chats lived on two phones and a lot of memory. Now our team sees the same thread, the same order context, and the same next step."

Joyce Gyang

Joy Dominion Enterprise

FAQ

Common questions

Guided walkthrough

Give every customer the jara.

We’ll show you how Jara fits your current support channels, team process, and growth stage without forcing you to start over from scratch.

  • Start with the channels you already use
  • See Autopilot, Copilot, and Human-only live
  • Get a safe rollout plan for your team

No pressure. We tailor the walkthrough to how your shop already works today.

1
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2
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June 2026
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